Terms of Use

2About these terms

These terms are an agreement between you and [Legal entity name — to be completed by LotusPond] (“we”, “us”), which provides LotusPond Health, a product of LotusPond. By creating an account you accept them, together with our Privacy Policy. If you do not accept them, please do not use LotusPond Health.

3Who can use LotusPond

• You must be 18 or older to create an account.
• You must live in a country where LotusPond Health is available, and tell us your real country of residence, because it decides where your records are stored and which laws protect them. The Trust and compliance page lists where we are not available yet.
• Each account belongs to one person. Do not share your sign-in with anyone.
• LotusPond Health is for personal and family use. It is not for clinics, employers or insurers to keep records about other people.

4Family profiles

You can keep profiles for other people in your account. When you add one, you confirm that:

• for a child, you are their parent or legal guardian, and you give consent on their behalf;
• for an adult, they have agreed to you keeping their records, and you will remove their profile if they ask.

You are responsible for the information you add about other people.

5Your account

• Give accurate details and keep them up to date.
• Use a strong password that you do not use elsewhere, and keep it private.
• Tell us straight away if you think someone else has used your account. You can sign out every other device from Account and sign-in.
• You are responsible for what happens in your account, unless it results from our failure to keep it secure.

6Your records

Your records and files belong to you. You give us permission to store, process and display them only to provide LotusPond Health to you, as described in the Privacy Policy. That permission ends when you delete them. You confirm that you have the right to upload what you upload.

Keep your own copies of important documents. You can export a profile as JSON at any time from Profile details.

7Acceptable use

Please do not:

• break the law, or use LotusPond to harm anyone;
• upload anyone else’s information without the right to do so;
• upload malware or files designed to harm our systems or other people;
• try to get into accounts or data that are not yours, or test our security without our agreement (write to [Security contact email — to be completed by LotusPond] to report a vulnerability);
• scrape the service, access it with automated tools, or overload it;
• copy, reverse engineer or resell the service, except where the law allows it;
• pretend to be someone else.

8Labs and other services

• Partner labs are independent businesses. Tests, appointments, home collection, prices, payment and the lab’s own results are between you and the lab.
• Other facility listings come from OpenStreetMap and may be incomplete or out of date. Check opening hours and services with the facility before you travel.
• Directions open in a maps app run by another company, under its own terms.

9Changes to the service

Creating an account is free. We improve LotusPond Health over time and may add, change or remove features. If a change takes away something important to you, we will tell you in advance where we can. If we ever stop offering LotusPond Health, we will give you at least [Notice period — to be completed by LotusPond] notice so that you can export your records.

10Closing an account

You can delete your account at any time from Account and sign-in. This deletes your profiles, records and files as described in the Privacy Policy.

We may suspend or close an account if it seriously or repeatedly breaks these terms, if the law requires it, or to protect other people or our systems. Unless the law or a security risk prevents it, we will tell you why first and give you a chance to export your records.

11Our software and content

The LotusPond Health software, the anatomy model, the explanations and the design belong to us or our licensors. You may use them through the service for your own personal use. Some parts are open-source software or fonts used under their own licences. If you send us feedback, we may use it without owing you anything.

12Disclaimers

We keep LotusPond Health as accurate and available as we can. We cannot promise that it will always be available without interruption, that every value will be read correctly, or that every explanation will suit your situation. To the extent the law allows, the service is provided as it is. Nothing in these terms takes away rights you have as a consumer under the law of the country where you live.

13Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

Subject to that, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for events outside our reasonable control. Because LotusPond Health does not give medical advice, we are not responsible for health decisions made without a health professional. Where the law allows a limit, our total liability to you is [Liability limit — to be completed by LotusPond].

14Governing law and disputes

These terms are governed by [Governing law and courts — to be completed by LotusPond]. If you live in a country whose consumer protection law gives you more protection, such as a country of the EU or the United Kingdom, you keep that protection and can bring a claim in your local courts. If you live in India, you can also use the remedies of the Consumer Protection Act, 2019.

If something goes wrong, please contact us first. Most problems can be solved quickly that way.

15Changes to these terms

We will post changes here with a new date. If a change is material, we will tell you in the app or by email before it takes effect. If you do not agree, you can delete your account before then.

16Contact

Support

[Support email — to be completed by LotusPond]

Postal address

[Registered address — to be completed by LotusPond]

Privacy and grievances

See the contacts in the Privacy Policy.